What is the substitutions policy ?Updated a year ago

Our substitution policy is aimed at ensuring that we provide the best possible service to our customers by fulfilling their grocery orders to the best of our abilities. In the event that a specific item is not available, we will substitute it with a similar item, which will be selected based on the following hierarchy:

Same brand and item, different size: If the item that the customer ordered is not available in the requested size, we will substitute it with the same brand of the item in a different size. We will only do this if the size difference is minimal and the product remains of the same quality and price.

Same flavor or attribute, different brand: If we cannot fulfill the customer's order with the requested brand, we will substitute it with an item from a different brand that has the same flavor or attribute. We will only do this if the product quality and price are comparable to the original item.

Different item from the same brand: If we cannot fulfill the customer's order with the requested item or a suitable substitute, we will offer a different item from the same brand. We will only do this if the product quality and price are comparable to the original item.

We will notify the customer of any substitutions via a text message, including the reason for the substitution and the details of the substitute. The customer will have the opportunity to approve or decline the substitution before we proceed with the delivery. If the customer declines the substitution, we will remove the item from the order and issue a refund if necessary.

We understand that substitutions can be inconvenient for our customers, and we will make every effort to ensure that our substitutions are of the same or higher quality and value than the original item.  

Refunds on substitutes are always automatic if it does not meet your standard.