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How EasyBins Works

What we do, areas and stores we service, communicating with us

What is EasyBins?

Easybins is rethinking the way people buy food. Without physical stores, we use an app-only approach and a user-centric philosophy, to make grocery shopping quick, simple, and fun. Starting in one Northwest Arkansas in 2019, we now serve cities in No

What you’ll love about EasyBins

Effortless:. Tired of the hassle of grocery shopping? With Easybins, you can get all your groceries delivered right to your door with just a few clicks. No more waiting in line or wandering the aisles - let Easybins take care of everything for you. T

How does EasyBins Work?

Easybins is a micro-fulfillment grocery delivery service that works in three simple steps:. Order Placement. Customers can place their orders via the Easybins website or app. Once the order is confirmed, it is sent to our employees who shop for your

How do I find my order status ?

Find your order status on the account dashboard on easybins.com or the mobile app.   This dashboard will show order status, items added, additional charges and/or refunds and credits on the order. In the account dashboard you can also see past orders

Where do you deliver?

In arkansas we delivery to the cities of fayetteville, springdale, Rogers, cave springs, Bethel Heights, Bentonville and Rogers.  In Oklahoma with delivery throughout Broken Arrow, Bixby and Jenks.

How can I shop multiple stores?

One of the distinctive features of Easybins,  is the ability for customers to shop and order products from multiple stores in a single transaction. This feature sets Easybins apart from traditional e-grocery delivery services that restrict customers

What are store cut-off hours?

Stores cutoff time are based on the closing time of the store, the frequency customers shop at the stores and our own routes.  If you think we should keep a specific store open longer let us know by contacting our customer success center here. Sams C

What are the food and product safety procedures?

We take food safety very seriously and have implemented rigorous procedures and standards to ensure that our customers receive safe and high-quality products.  To maintain the integrity of refrigerated and frozen items during delivery, we maintain a

How can I get help?

If you require assistance with your order, our live order specialists are available to assist you through our support portal at contact.easybins.com. Our agents are available daily from 6am to 10am and 4pm to 11pm, seven days a week via email help@ea

What is the substitutions policy ?

Our substitution policy is aimed at ensuring that we provide the best possible service to our customers by fulfilling their grocery orders to the best of our abilities. In the event that a specific item is not available, we will substitute it with a

How can I find out my substitutions ?

If a substitution is made for an item in your order, we will send you a text message to notify you of the change. This message will include details of the item that was originally ordered and the item that was substituted. Please note that if no chan

When will my bin arrive?

Our delivery policy stipulates that orders placed by 10pm the previous night will be delivered by 6am in the morning. A text message confirms delivery which arrives at 6am, the drivers wont knock, ring the door and there is no need to meet them. Upon